Team Solutions presents its ZangeZOR product at 4Future Banking int`l  forum

ArmInfo.Team Solutions presented its ZangeZOR product, an advanced contact center solution,  within the framework of the 4Future Banking international forum.

Presenting the company's activities, CEO at Team Solutions CJSC  Tatevik Avagyan noted that they specialize in the development of  electronic public administration systems and software solutions aimed  at the private sector.  Zangezor holds a special place among the many  completed and ongoing projects of Team Solutions. 

According to the source, ZangeZOR is a unified system for processing  and servicing calls, emails, short messages, and soon messages  received from social platforms, which simplifies the process of  servicing organizations providing services, providing customers with  the fastest and most complete response. At this stage, the  introduction of artificial intelligence tools into the system is also  being tested. "Considering the unprecedented development of  technology these days, we also try to develop timely products and  provide innovative solutions to our customers. Soon, we plan to enter  the international market," said Tatevik Avagyan.

Liana Ter-Avetisyan,  a product manager at Team Solutions CJSC,  in  turn, emphasized that the flexibility of the system allows ZangeZOR  to adapt to the company's business processes in any area, as well as  integrate with internal systems, significantly increasing the  efficiency of customer service.

The 4Future Banking event brought together approximately 150 experts  from the world's leading banks and served as a platform for industry  professionals to exchange views, discuss new trends and innovative  approaches to meet the growing needs of customers in the digital age.

During the panel discussion and speeches, speakers touched on  important topics such as balancing physical and digital customer  experiences, ensuring customer trust in the digital age, maintaining  sustainable customer relationships, and much more. Team Solutions are  part of the Team group